Set up your kit,
step by step

When we ship your kit, you receive an invite for the software in your mailbox. If you have any trouble accessing the mapping software, contact our support team and they will help get it activated or restored for the right users.

Yes. Our team can add new users, transfer access, and remove people who should no longer see the project. Send a request to our support team, include the project or mapping name and each user's email address, and note whether they need current data, historical data, or both – or should be removed.

If your internal position numbers do not match the default Position IDs shown in the software, ask support to help align them before you report. The clearest way is to send a file that maps each internal position number to its Eupry Data Logger ID, so the setup matches your approved protocol and floor plan.

If you need the loggers to record at a different interval, contact support with the project name and the exact interval you would like.

Start with the basics: confirm power, check that the logger and sensor are seated correctly, and press the central button on the logger to trigger a reconnect if needed. If the problem continues, send support the logger name or ID, the sensor ID if you have it, and a short description of what happened.

In some setups, yes, but confirm it before you change anything during an active mapping study. If you want to connect through your own network, contact support first so they can advise on the correct setup and avoid interruptions to your data.

Calibration certificates are available digitally in Eupry Mapping Software: open Equipment, select the logger, then click Certificates. They are also attached automatically to every generated mapping report. If you cannot find a certificate for an external sensor, contact us with the project name and the affected logger or sensor IDs.

If a logger or sensor is physically damaged, stops responding, or has been replaced, contact our support team as soon as possible. Share the logger name, the sensor ID, what was replaced, and whether you need replacement hardware or updated records. Our team can register replacement sensors and issue new certificates where needed.

When your study is complete, ask support to stop the mapping loggers, remove notifications, and disconnect any users who no longer need access. Support can also help with return handling if the kit is being shipped back.